{"id":1015,"date":"2025-04-03T19:48:50","date_gmt":"2025-04-03T17:48:50","guid":{"rendered":"https:\/\/office-phone.de\/contact-faq\/"},"modified":"2026-01-27T22:32:11","modified_gmt":"2026-01-27T21:32:11","slug":"contact-faq","status":"publish","type":"page","link":"https:\/\/office-phone.de\/en\/contact-faq\/","title":{"rendered":"Contact & FAQ"},"content":{"rendered":"

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Contact us now<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”100%” custom_margin=”50px||||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_contact_form email=”kontakt@office-phone.de” submit_button_text=”Contact us” _builder_version=”4.27.4″ _module_preset=”default” _unique_id=”91e36d11-346a-4388-bcc1-e9508bafa5ef” form_field_background_color=”RGBA(255,255,255,0)” form_field_text_color=”gcid-64fe9129-4866-478b-a986-c53bf91a94fb” form_field_focus_text_color=”gcid-ed925d87-a1bc-4975-a2d1-cbfc457d64bd” form_field_font=”Titillium Regular NEU||||||||” form_field_font_size=”16px” custom_button=”on” button_text_size=”16px” 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Headquarters<\/strong>
Engelbergerstra\u00dfe 19
79106 Freiburg im Breisgau
Phone: +49 (0)761 767560
kontakt@office-phone.de<\/p>\n

Ortenau branch<\/strong>
Lammstra\u00dfe 6<\/span>
77933 Lahr\/Schwarzwald
Phone: +49 (0)7821 3151600
kontakt@office-phone.de<\/p>\n

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FAQ \u2013 Frequently Asked Questions<\/h3>\n

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Here you will find answers to the most frequently asked questions about our services. If your question is not included, please do not hesitate to contact us! <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” width=”100%” custom_margin=”50px||||false|false” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”50px||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Vacation coverage: Do you take over our telephone service during vacation?” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}”]<\/p>\n

Yes, we also take over your telephone service for days or weeks, e.g. during your vacation. We will set up a special phone number for you to which you can forward your calls. After each call, you will receive a detailed email with the call contents, so that you have a complete overview after your return. <\/p>\n

[\/dsm_card][dsm_card title=”Business address: How does the registration work?” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}”]<\/p>\n

We offer you a representative business address for your headquarters, a branch office or a national branch office for international companies. After the trade registration with the responsible authorities, we receive visitors in your name, record their concerns and inform you immediately. Our meeting rooms are optionally available to you. You can also individually define the processing of your incoming mail according to your wishes. <\/p>\n

[\/dsm_card][dsm_card title=”Telephone service: What are my advantages?” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}”]<\/p>\n

With our telephone service, you gain valuable time for your actual tasks without being interrupted by incoming calls. Your calls are answered professionally in your name and you will receive a notification by email with the most important information about the call. <\/p>\n

[\/dsm_card][dsm_card title=”Availability after business hours and on weekends” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}” sticky_enabled=”0″]<\/p>\n

Outside of our business hours (5:00 PM\u20138:00 AM and on weekends), you can use an individual answering machine. The messages left will be forwarded to you immediately by email, so that you are always up to date. Simpler inquiries are processed directly by our AI. <\/p>\n

[\/dsm_card][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Call forwarding: How does it work?” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}”]<\/p>\n

Your telephone system can be set up so that calls are forwarded to us immediately, when the line is busy or after a certain number of rings. The setup usually takes no longer than a day. <\/p>\n

[\/dsm_card][dsm_card title=”Notifications about calls: How will I be informed?” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}”]<\/p>\n

You decide how you would like to be informed about incoming calls \u2013 by email or SMS with the most important details such as the caller’s name, company, phone number and reason for calling. Urgent calls can be forwarded directly to you upon request. <\/p>\n

[\/dsm_card][dsm_card title=”Your advantage over the nationwide competition” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}”]<\/p>\n

Our small, experienced team quickly gets to know your customers and their concerns personally. This creates a high recognition value, which contributes to stronger customer loyalty. Unlike in large call centers, we employ service-oriented and well-trained specialists who familiarize themselves intensively with your processes and act competently on the phone. <\/p>\n

[\/dsm_card][dsm_card title=”Prices and contract conditions: How are these structured?” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}”]<\/p>\n

Our pricing structure is transparent and without hidden costs. There is no minimum contract period and the cancellation periods are kept short, so that you remain flexible at all times. We are always available to provide you with more detailed information. <\/p>\n

[\/dsm_card][dsm_card title=”Languages: In which languages do you answer calls?” _builder_version=”4.27.4″ _module_preset=”319ff04d-4482-4c6d-9fb3-2d17943f918c” locked=”off” global_colors_info=”{%22gcid-20902b14-0541-42b9-be0f-990af7a7cb5d%22:%91%22background_color%22,%22background_color%22%93,%22gcid-64fe9129-4866-478b-a986-c53bf91a94fb%22:%91%22body_text_color%22%93}”]<\/p>\n

We offer our telephone service in the following languages:<\/p>\n

    \n
  • German and English: fluent<\/li>\n
  • Russian, Romanian and French: extended knowledge<\/span><\/li>\n<\/ul>\n

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    Do you have any questions? Contact us \u2013 we will be happy to help! <\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Contact us nowHeadquartersEngelbergerstra\u00dfe 1979106 Freiburg im BreisgauPhone: +49 (0)761 767560kontakt@office-phone.de Ortenau branchLammstra\u00dfe 677933 Lahr\/SchwarzwaldPhone: +49 (0)7821 3151600kontakt@office-phone.deFAQ \u2013 Frequently Asked QuestionsHere you will find answers to the most frequently asked questions about our services. If your question is not included, please do not hesitate to contact us!

    \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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    ”Vacation<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1015","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/office-phone.de\/en\/wp-json\/wp\/v2\/pages\/1015","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/office-phone.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/office-phone.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/office-phone.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/office-phone.de\/en\/wp-json\/wp\/v2\/comments?post=1015"}],"version-history":[{"count":7,"href":"https:\/\/office-phone.de\/en\/wp-json\/wp\/v2\/pages\/1015\/revisions"}],"predecessor-version":[{"id":1328,"href":"https:\/\/office-phone.de\/en\/wp-json\/wp\/v2\/pages\/1015\/revisions\/1328"}],"wp:attachment":[{"href":"https:\/\/office-phone.de\/en\/wp-json\/wp\/v2\/media?parent=1015"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}