Your clients want to feel understood.

We first came to office & phone in 2005 on recommendation. We had an interruption in 2009/2010 because our tax advisor at the time thought he could better support us with the necessary applications. It was with a heavy heart that we ended the collaboration at that time, but after two years we realized that we were missing the collaboration with Mrs. Evelyn Paul. The direct and close contact to my contacts was and is very important to me.

Mrs. Paul and her employees take care of all our questions quickly and competently. They give us tips that we can implement well in the process. Of course, we also move with the times and the introduction of DATAC24 presented us “non-experts” with some hurdles. But we were also able to master these with the tireless support of office & phone, as well as our ever-growing workforce and the associated higher costs.

The next challenge is to get a better view of a more up-to-date status of the figures and finances. We still have to work intensively on ourselves and become more disciplined for this. Of course, we also hope for the help of office & phone again. We feel very comfortable with this company with our accounting and payroll accounting and know that we appreciate the service- and customer-oriented approach and the continuity at office & phone.

I have been a satisfied customer of office & phone for over 10 years. The employees of office & phone immediately cut off annoying advertising calls and ensure my customers and interested parties my continuous availability. It is very important to me to remain undisturbed and focused during my consultation appointments and at work. office & phone can still personally accept the requests of my callers and even prepare my callback through skillful questioning. My business processes are thus structured more efficiently. I can recommend the cooperation with office & phone at any time.

We received the recommendation from a customer. We were looking for a solution so that we could be reached better and longer. This is indispensable in our industry and for our customer loyalty. Due to the very good recommendation, we did not look for another provider, but immediately contacted office & phone. We can rely on the fact that our customers always reach someone who takes care of their concerns in a friendly and competent manner and ensures that the employee / department responsible in our company receives the necessary information.

Admittedly, we were a bit skeptical at the beginning, especially because we are still active in a male-dominated industry. But our customers are very happy to take advantage of the phone calls with “our ladies” from the telephone service. For this reason alone, there will be no other provider for us. We are in the best hands at office & phone and can warmly recommend this great team.

Before the cooperation with office & phone, my practice was only available during treatment hours and even then my secretary often had to interrupt her work to answer calls. I definitely wanted to expand the accessibility, especially since I knew this from the USA. There it is a matter of course that everyone in the medical field has a telephone service. During my search, I came across office & phone in addition to some supra-regional providers and I preferred the geographical proximity. In 2005 I opened another practice in Basel and in 2013 I founded my clinic. Through the cooperation from 2002 with office & phone, the process could be designed more flexibly and the times when my employees and I are traveling between our locations or in treatments are very well and reliably covered. We achieve a professional presence and also have lower personnel costs.

For me and my employees, this service is, also and especially for our patients, a matter of course and we are happy to recommend the team of office & phone. It is inexplicable to me why other doctors and also companies do not use this service much more often. A great surprise was the anniversary celebration for the 15th anniversary of office & phone. The ladies can not only make great phone calls – they also know how to organize and celebrate parties. My team and I are looking forward to further good cooperation.

I would like to thank you for our cooperation and your big and fantastic effort for DILLING. You have done an extraordinary good job with our customers and helped us to build DILLING to what it is today. I am really thankful to this. Also I would like to thank you for your help and very professional attitude.

A business partner recommended office & phone to us, who has been working with this telephone service for a longer time. To relieve our employees, we finally decided almost 8 years ago to also cooperate. Whether out of convenience or out of necessity is difficult to say in retrospect. In any case, we do not have fewer telephone inquiries overall, but the employees of office & phone enable us to schedule the answering of these inquiries in a timely manner and thus better structure our daily work.

We are happy to recommend the cooperation with office & phone to our business partners, but for purely selfish reasons we want to make sure that there is always enough capacity left for our calls. This request then also justifies the amount of the monthly invoices. For us, this has always paid off so far. We are looking forward to further cooperation.

With the acquisition of flow-Massagen, I practically took over office & phone, as the scheduling was already handled in this way. What convinced me from the beginning were the regional proximity and the trusting, personal contact to the management and team of office & phone. Otherwise, I was rather skeptical as to whether the sensitivity of our topic could be adequately taken into account in the scheduling. Meanwhile, I am more than enthusiastic: Through the cooperation, we ensure very good accessibility. This translates into a higher number of customers for us. It is great that even the younger employees of Mrs. Paul maintain a confident handling of the topic of Tantra. They also have the necessary empathy both for our employees, but also for the concerns of our customers.

We are happy to recommend office & phone to other companies, even those outside the industry, as we are very satisfied and enjoy this relief very much.

I have been working with office & phone since January 2018.

For me and my patients it is so perfect, because the practice is so 5 days a week from morning to evening accessible and I could guarantee this coverage with own staff only by an extremely high personnel expenditure. I am very satisfied, because all my wishes and specifications are implemented immediately by the employees at office & phone. From my patients I get a very positive feedback for my friendly and reliable “employees”. Overall, the exchange of information is very well organized and the cooperation is great. That is most important for me and my patients.

Already 21 years ago we decided for office & phone and never regretted it. At that time it was important for us to improve our accessibility and also to ensure in particularly “hot phases” that no call is lost. No matter for what reason something should not work as planned, our customers should always be able to reach us well. However, we wanted to guarantee this without expanding our staff again. We searched for a long time, office & phone finally convinced us.

In the beginning, our employees were irritated. Again an activity that is outsourced, but soon the stress level has been reduced by this measure and our employees could
better concentrate on their tasks. Sometimes last questions remain open and we have to call our customers back again. But that is not a problem for us. In most cases, “our ladies” from office & phone take care of the telephone inquiries in a friendly and professional manner and sort them in advance into the associated departments Technology, IT service, Sales, Organization, Logistics, Contract management, Accounting, Management. The call information is immediately addressed to the correct recipient by mail.

When all employees are “onboard”, we need office & phone less. But if, for example, a specialist is unexpectedly absent due to illness, we often redirect all calls to office & phone. This flexibility makes our working life much easier. Our employees are not spoiled and can do a lot, but sometimes you just need a valve to let some pressure out of the boiler. Even the knowledge of this possibility, relaxes so many critical situations.

The team around Evelyn and Denise Paul is extremely dedicated, always adapts to new situations and remains professional and friendly. We can really only recommend office & phone!