Telephone service

Redefine your reachability

Always be reachable – in the best possible way. Our attentive and professional staff will answer your calls and act according to your specifications.

Try our serivice now

Individual call processing

We provide your customers with competent information about your products and services

Real-time notification

After each call, you will receive an email or SMS with the most important information.

Forwarding important calls

We will forward urgent calls directly to you or a responsible person.

First-level support & order hotlines

Our team also handles customer inquiries or orders.

Efficient scheduling

We manage your appointments. To do this, we familiarize ourselves with your existing calendar system or set up a new structure for you.

AI-supported telephone service

Automated initial acceptance and pre-qualification through an intelligent, industry-specifically trained AI

Hybrid model

A smart combination in which the AI takes over simple inquiries and forwards complex issues directly to one of our employees.

Classic telephone service

Professional telephone service by our trained staff. Individualized and precisely tailored to your company.

Your advantages

Why choose our telephone service? Because it improves your availability, increases customer satisfaction, and reliably takes pressure off your business.

Qualified personnel

Imagine you have a team of highly qualified specialists at your side who are there for you not only with knowledge, but also with passion and commitment. Why should you settle for less?

No more downtimes

Do you know the feeling when employees get sick or go on vacation? You can’t find a supplement to your existing team either? That’s over now! Our flexible employees are ready to handle peak loads and seamlessly continue your projects.

Multilingual services

In a globalized world, communication is crucial! In addition to German, our team also speaks business fluent English and has advanced knowledge of Russian, Romanian and French.

Costs

Why pay for more than you need? With us, you only pay for the services you actually use. No long contract periods – only low fixed costs and maximum flexibility. Isn’t that the perfect way to save your budget?

Experience

With years of experience in a wide variety of industries, we bring the necessary know-how. Trust our expertise!

Personal support

Personal support: Here, the focus is on the person! Experience individual support from the same contact persons.

Service orientation

We do everything we can to provide your customers with friendly and competent support. Whether on the phone or in person – let us become part of your team! Your satisfied customers will thank you.

Versatility down to the last detail

Whether order acceptance, scheduling in various calendar systems, complete project processing or personal customer service – we offer you an all-round package!

NEW: AI telephone service – Intelligent addition for more efficiency

How does it work?

Smart prompts, researched together with you, train the AI specifically for your industry
The AI takes over initial call acceptance and answers common questions automatically
The AI filters calls, records information and forwards complex issues directly to our team
Important: People remain the decisive authority

Our innovative AI telephone service creates new possibilities to improve your reachability and efficiently handle routine inquiries. We know how important direct exchange with people is and therefore always guarantee personal customer contact. Our credo: The AI should support, not replace!

Test the AI call now

Convince yourself of our service

Fill out the form below and call us – so you can experience live how we will take your calls for you in the future.

If you do not make an entry in the field “How should we answer?”, we will answer with our standard answering text, stating your company name.

Fields marked with * are mandatory, all others are voluntary – they help us to optimally prepare your test call.

We look forward to your call!

Telephone training for your team

You never get a second chance to make a first impression! Professional telephone communication is essential for a positive customer experience. In our telephone training courses, we teach practical techniques to appear confident and service-oriented on the phone.

Get in touch and prepare your team for professional phone communication.

Training content

Professional answering and conversation management
Positive language and targeted rhetoric
Effective listening and questioning techniques
Dealing with difficult callers and complaints
Note-taking techniques and structured call documentation